Policies & Forms
BCSP’s Commitment to Fairness and Impartiality
The Board of Certified Safety Professionals (BCSP) is committed to maintaining impartiality in all aspects of its operations, ensuring the objectivity of its credentialing activities, and managing conflicts of interest in accordance with established policies and procedures.
To promote transparency, the policies and procedures below are available for review. These documents provide the framework for BCSP's credentialing activities and outline the principles, requirements, and processes used to ensure decisions are made fairly, consistently, and impartially.
BCSP's Feedback and General Adverse Complaint/Appeal Process >
Complaint Filing Process - General Credential Activities
Appeal Filing Process – Adverse Credentialing Decisions
Appeal Filing Process – Criminal Convictions Denial and Professional License/Credential
Complaint Filing Process - Alleged Ethics Violation Against a Credential Holder
Complaint Filing Process - Misuse of BCSP Credential Registered Titles and Acronyms
Policies
Criminal Convictions and Actions Against Professional License and Credentials Policy
Unauthorized Use of Credentials and Other BCSP Protected Materials Policy
Forms
Criminal Conviction and Professional Registration, Certification, or License Information Form
BCSP’s Feedback and General Adverse Complaint/Appeal Process
BCSP values feedback and recognizes the right of any individual to submit feedback, concerns, complaints, or appeals related to BCSP's credentialing activities or decisions.
BCSP is committed to addressing concerns in an impartial, fair, transparent, and timely manner. Depending on the nature of the issue, concerns may be addressed through BCSP's Customer Engagement Services Department, the complaint process, or the appeal process.
Please note: If your concern involves an alleged violation of the BCSP Code of Ethics by a credential holder, or the unauthorized use or misuse of BCSP credentials, trademarks, logos, or other protected materials, you will need to submit a complaint through the appropriate process. These matters are reviewed in accordance with the BCSP Disciplinary Action Policy or the Unauthorized Use of Credentials and Other BCSP Protected Materials Policy, as applicable.
Step 1 – Contact Customer Engagement
If you have a question, concern, or complaint regarding BCSP's credentialing activities or decisions, we encourage you to first contact BCSP's Customer Engagement Services Department. Many issues can be resolved quickly through direct communication and clarification.
If your concern cannot be resolved through Customer Engagement Services or requires formal review under a BCSP policy, you may submit a complaint or appeal using the appropriate online form.
Step 2 – Submit a Complaint or Appeal
BCSP provides online forms for submitting complaints and appeals.
Complaints generally relate to BCSP's credentialing activities, policies, procedures, services, or administrative actions. Concerns involving alleged violations of the BCSP Code of Ethics or the unauthorized use or misuse of BCSP credentials, trademarks, logos, or other protected materials should be submitted through the applicable complaint process.
Appeals are requests for reconsideration of an adverse credentialing decision that directly affects an individual's credential status, eligibility, examination outcome, recertification status, or other credential-related determination.
Before submitting a complaint or appeal, please review the applicable policy and requirements under the applicable policies and procedures sections on this page.
Step 3 – BCSP Review
Upon receipt, BCSP will review the information submitted and determine the appropriate process for handling the matter. Additional information or documentation may be requested to ensure a thorough review.
BCSP will communicate the outcome of its review in accordance with the applicable policy and established procedures.
Step 4 – Further Review
If you believe your complaint or appeal was not fully addressed, or if additional information becomes available that may affect the outcome, you may request further review as permitted under the applicable policy.
Specific review rights, requirements, and timelines vary depending on the nature of the complaint or appeal. Please refer to the applicable policy for additional information.